Level 1 Support Specialist - Shaping the Future of Lead Management

Are you ready to make your mark in a dynamic, fast-paced environment?

At boberdoo.com, we're not just looking for another support representative – we're seeking a curious, self-driven problem-solver who's eager to grow with us for years to come. If you're passionate about technology, thrive on challenges, and want to directly impact our products and company direction, this is your opportunity to shine!

What Sets You Apart:

• You're a natural problem-solver with an insatiable curiosity
• You work independently and take ownership of your projects
• You're confident in navigating ambiguity and engaging without complete information
• You're looking for a long-term career, not just a job

Your Mission:

As our Level 1 Support Specialist, you'll be the vital link between our clients and our development team. You'll tackle diverse challenges, from troubleshooting complex issues to creating custom solutions that drive our clients' success.

Key Responsibilities:

• Address client issues via phone, email, and instant messaging with patience and clarity
• Develop and scope custom work orders, fighting for the resources to make each project shine
• Test new products and custom solutions, ensuring top-notch quality
• Identify upselling opportunities and support sales efforts
• Build custom forms for client websites and troubleshoot lead routing issues

Your Toolkit:

• Technical certifications OR 2+ years of online customer service experience
• Excellent communication skills and the ability to multitask efficiently
• Proficiency in Excel and familiarity with basic online chat systems
• Basic HTML knowledge is a plus
• Experience with online support is beneficial, but not required

Why Choose boberdoo.com?

• Hybrid work environment with the flexibility to work where you're most productive
• Autonomy to pursue projects you're passionate about
• Opportunity to influence product development and company direction
• Competitive salary and comprehensive benefits package, including:
  • 15 days PTO and major U.S. holidays
  • 401k matching and profit sharing
  • Blue Cross Blue Shield health coverage
  • Free weekly lunches at local restaurants (if in-office)

About Us:

boberdoo.com is a leader in lead distribution software, processing over $12 million worth of sales leads daily. Our software is the backbone of lead companies across a multitude of industries, managing everything from advanced lead routing to billing, reporting and automation.

Ready to Take the Leap?

If you're excited about the prospect of a long-term career where your curiosity and independence are valued, we want to hear from you! Submit your resume and cover letter to jobs@boberdoo.com and take the first step towards a rewarding future with boberdoo.com.

Join us in shaping the future of lead management – your journey starts here!