Support
boberdoo.com clients can get answers to their questions via any of the methods below.
Help & Knowledge Hub
Video Library
Watch videos covering each of the main features of the boberdoo lead distribution and buyer systems.
Support Articles
Access our collection of support articles that will walk you through the base as well as Outbound Automation features.
boberdoo U Classes
Free, weekly training sessions covering everything from initial setup help to advanced feature implementation.
System Access & Onboarding
Login issue
Make sure you’re on your lead system login page, usually something like "yourcompany.leadportal.com," and that the URL shows "/admin" instead of "/partner". If you are having any issues getting to this part, check your emails for the correct URL. Remember, usernames and passwords are case sensitive! If all else fails, you can email helpdesk@boberdoo.com for assistance.
2FA SETTINGS
If you are having issues with Two Factor Authentication or need it enabled, follow our guide. If you’ve lost access or can’t receive codes, our support team can help reset your 2FA. Keeping it active adds an important layer of protection, so update your method whenever you change devices or contact info.
Onboarding
Hey, welcome aboard! Being new to boberdoo can feel a bit overwhelming at first, but don’t worry - we’ve got you covered. To help you get started smoothly, we also have these handy Onboarding PDFs that walk you through the basics and best practices, so you can get up to speed quickly and confidently.
Support Requests
TICKETS
At the top of your system is a "Tickets" button (also found in Settings>Tickets) that will allow you to submit your question or project request. Watch our How To video on creating a support ticket.
WEEKDAYS SUPPORT
boberdoo.com support is available:
• Monday through Friday
• 9:00am-5:00pm CST